Privacy Policy

Last updated: January 2026

Introduction

claxonbyzq SARL ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our e-commerce analytics platform services.

Data Controller Information

The data controller for your personal information is:

  • Company: claxonbyzq SARL
  • Registration Number: RCSB362514
  • VAT Number: LU36745892
  • Address: Avenue de la Porte-Neuve 70, 4452 Esch-sur-Alzette, Luxembourg
  • Email: privacy@claxonbyzq.top
  • Phone: +352 23833180

Data Collection

The data we collect includes personal information you provide directly to us and information we gather automatically when you use our website and services. We collect the following types of personal data:

Information You Provide

  • Contact details (name, email address, phone number, company name)
  • Account information for our platform services
  • Communication preferences and marketing consent
  • Support requests and correspondence
  • Payment and billing information for our services

Information We Collect Automatically

  • Website usage data and analytics information
  • Device information (IP address, browser type, operating system)
  • Cookies and similar tracking technologies
  • Log files and technical information about your interactions with our services

How We Use Your Information

We use of your data is based on legitimate business interests, contract performance, and your consent where required. We use your personal information for the following purposes:

  • Providing and maintaining our e-commerce analytics platform services
  • Processing your requests, inquiries, and support tickets
  • Communicating with you about our services, updates, and promotional offers
  • Improving our website functionality and user experience
  • Conducting analytics to understand how our services are used
  • Ensuring security and preventing fraud or misuse of our services
  • Complying with legal obligations and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

  • With service providers who assist us in operating our business (under strict confidentiality agreements)
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business merger, acquisition, or sale of assets (with appropriate safeguards)

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

  • Right of Access: You can request information about the personal data we hold about you
  • Right to Rectification: You can ask us to correct inaccurate or incomplete personal data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can ask us to limit how we use your personal data
  • Right to Data Portability: You can request a copy of your data in a structured format
  • Right to Object: You can object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: You can withdraw consent where processing is based on your consent

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Contact form inquiries: 3 years from submission
  • Customer account data: Duration of service relationship plus 7 years for legal compliance
  • Website analytics data: 26 months (in accordance with Google Analytics retention settings)
  • Marketing communications: Until you unsubscribe or withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data centres, access controls, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.

This Privacy Policy was last updated in January 2026.